Shipping policy

Welcome to SYNQN. We are committed to delivering your orders quickly, safely, and efficiently across the Kingdom of Saudi Arabia.

Shipping Coverage

We currently ship to all major cities and regions within Saudi Arabia, including:

• Riyadh
• Jeddah
• Dammam
• Makkah
• Madinah
• Khobar
• Abha
• Tabuk
• And surrounding areas

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Major Cities: 1–3 business days
• Remote Areas: 3–7 business days

Delivery times may vary during peak seasons, sales events, or due to courier delays.

Shipping Fees

• Free shipping on orders above SAR 199
• Standard shipping fee SAR 15 applies to orders below the minimum threshold 

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number to monitor your shipment status.

Failed Deliveries

Please ensure your shipping address and contact information are correct. If a delivery attempt fails due to incorrect information or unavailability, additional shipping charges may apply for re-delivery.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact our support team within 48 hours of delivery confirmation.

International Shipping

Currently, this policy applies only to orders shipped within Saudi Arabia. For international shipping inquiries, please contact our support team.